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1. Q: How do I return a product purchased at this site?

A: We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen.

Items can be returned for a refund or exchange within 7 days of the date of receipt. But the reason for returns caused by yourself (eg, size, color you choose), cannot be accepted.

Reserving the Right:

This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.

2. Q: How long will it take to process the exchange or refund?

A: Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.

3. Q: Will I have to pay any additional fee for the exchange or refund?

A: It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional.

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